ITILITIL Processes : Very large organizations very small organizations and everything in between….

Alternative to ITIL ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce.

Developed in the late 1980’s by the CCTA (now the OGC), by the mid 1990’s it had become the world-wide de facto standard in service management.

ITIL has become very popular as it is a public domain framework which is scaleable.

Very large organizations, very small organizations and everything in between have implemented ITIL processes and Alternative to ITIL.

ITIL and Alternative to ITIL focus on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs.

So let’s see what is ITIL and Alternative to ITIL? ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management.

The United Kingdom’s Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals.

ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental.

In addition to texts, ITIL services and products include training, qualifications, software tools, and user groups such as the IT Service Management Forum (itSMF), all of which you can find details of on our website HYPERLINK “http://www.itilsurvival.com” http://www.itilsurvival.com. While owned by the CCTA since the mid-1980s, ITIL is currently maintained and developed by the Office of Government Commerce.

The Service Management section of ITIL is made up of eleven different disciplines, split into two sections, Service Support and Service Delivery: Service Support Configuration Management Change Management Release Management Incident Management Problem Management Service Desk Service Delivery Service Level Management — Apollo 13 ITIL The ‘Apollo 13 – an ITIL case experience’ ™ or Apollo 13 ITIL simulation game is an intense, one-day training in which ITIL concepts and processes are experienced through the use of an interactive game.

In this training, real life situations taken from the Apollo 13 mission are simulated.

You will work in teams, playing the roles of the mission operations ground crew in Houston.

Your mission: bring the crippled spacecraft and its crew safely home.

By doing so, you and your colleagues will learn and experience all the benefits of ITIL best practice solutions. The Apollo 13 ITIL game is an intensive, interactive game, where ITIL concepts and processes can be experienced.

During the event real life situations of the actual Apollo 13 mission are simulated.

In this mission, as most people know from the movie, the lives of the crew are threatened by a number of problems that occur because of an exploded oxygen tank.

The participants have to use all there knowledge of best practice process management to bring the astronauts home safely. Apollo 13 ITIL is an intensive one day training in which the ITIL concepts and processes are not only explained, but also experienced by the course attendees through the use of an interactive game.

In this training ‘real life’ situations taken from the Apollo 13 ITIL mission are simulated.

Course attendees’ work in teams, playing the roles of the Mission operations ground crew charged with bringing the crippled craft and its crew safely home. The uniqueness of the ‘Apollo 13 – an ITIL case experience’ ™ or Apollo 13 ITIL simulation game: All ITIL processes are addressed within the simulation The whole lifecycle of a service is used within the learning process A balanced set of performance indicators for service delivery are used Service level reporting is required at the end of each round Real-life situation is used as reflection What the customers say about Apollo 13 ITIL simulation game Really good, fun, original way of playing the processes ‘Eye opener’ – which processes are running in parallel.

Which ones are important at that time? …became aware of the dependencies between processes Confronts you with decisions and choices that need to be made Helps understand how ‘priorities’ change as time goes by. You can see the cost of not doing it right Time pressure is good.

It is like real life and you must plan and make choices You become aware of the chaos and confusion in the processes and responsibilities when you play Apollo 13 ITIL simulation game Introduction: In the game the teams experience 4 phases of the mission.

In each phase the players are confronted with mission events and situations.

Throughout the game various ITIL processes are necessary to enable ground staff and the crew to resolve problems and to make timely changes to the spacecraft configuration and its trajectory. Apollo 13 ITIL simulation Game approach: At the start of the game the team receives a balanced scorecard which represents their Service Level Agreement with NASA.

At the end of each phase the team will report on its compliance with the Service Levels required.

Before each phase a set of ITIL theory is explained in relation to the processes that will be encountered in that round of the game.

At the end of each phase the actual Apollo 13 ITIL mission will be reviewed and related to the ITIL processes to show how mission success was ultimately realized, using those processes. — Management Guidelines The IT Infrastructure Library (ITIL) refers to a set of comprehensive, consistent and coherent codes of best practice for IT Service Management.

It comprises a library developed by the Central Computer & Telecommunications Agency (CCTA) in the United Kingdom.

Since April 2001 the CCTA is renamed into OGC (Office of Government Commerce).

The library describes a number of related processes. ITIL was developed in the late 1980’s in response to the recognition that organizations were becoming increasingly dependent on Information Systems (IS).

The objective of the OGC in developing ITIL is to promote business effectiveness in the use of IS due to increasing organizational demands to reduce costs while maintaining or improving IT services. The ITIL concepts for best practices, through the involvement of leading industry experts, consultants and practitioners remain the only holistic, non-proprietary best practice framework available.

As a result, it has quickly become the global benchmark by which organizations measure the quality of IT service management. Each described process in the Infrastructure Library covers a specific part of IT Service Management and its relationship to other processes.

Each book can be read, and the process implemented, independently of the others.

The overall provision of IT services, however, can be optimized by considering each process as part of the whole, such that the whole is greater than the sum of its parts.

This holistic approach suggests that organizations are likely to gain the most benefit from implementing all processes rather than some processes discretely. The most popular ITIL processes are contained in the two sets representing key elements of IT Service Management.

The Service Support and Service Delivery sets describe the processes that any IT service provider must address to enhance the provision of quality IT services for its customers.

In addition, these sets form the basis of the certifications granted by the Netherlands Examination Institute for IT (EXIN) and the Information Systems Examinations Board (ISEB). Many organizations have embraced the ITIL concept because it offers a systematic and professional approach to the management of IT service provision.

There are many benefits to be reaped by adopting the guidance provided by ITIL.

Such benefits include but are not limited to: Improved customer satisfaction Reduced cost in developing practices and procedures Better communication flows between IT staff and customers Greater productivity and use of skills and experience ITIL provides IT professionals with the knowledge and resources they need to run and maintain an effective and efficient IT Infrastructure that meets the needs of their clients while keeping costs at a minimum. Of the three major frameworks getting a lot of mindshare nowadays – ITIL and CMM being the other two – COBIT is the only one to recognize data management as key to running IT. (I’ve been quite disappointed in CMM and ITIL for this reason; neither one seems to have any awareness of the particular disciplines and issues around data architecture and management.) If your company is trying to address SOX and looking for a framework, I highly recommend COBIT.

Not that it’s mutually exclusive with ITIL or CMM; they all cover somewhat different areas – but again, only COBIT really pays attention to data.

They even mention data models, repositories, and data dictionaries! — Define ITIL It is not very hard to Define ITIL, especially in the current IT world.

Let’s Define ITIL.

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management.

Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT.

ITIL has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management.

ITIL provides the foundation for quality IT Service Management.

The widespread adoption of the ITIL guidance has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared ‘ITIL Philosophy’. Define ITIL: The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective.

Within these a variable number of very specific disciplines are described.

Although the UK Government actually created ITIL via the CCTA, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service.

Although ITIL covers a number of areas, its main focus is certainly on IT Service Management (ITSM). Define ITIL in other words: ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce.

Developed in the late 1980’s by the CCTA (now the OGC), by the mid 1990’s it had become the world-wide de facto standard in service management.

ITIL has become very popular as it is a public domain framework which is scaleable.

Very large organizations, very small organizations and everything in between have implemented ITIL processes.

ITIL focuses on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs.

So Define ITIL what is it? ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management.

The United Kingdom’s Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals.

ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental.

In addition to texts, ITIL services and products include training, qualifications, software tools, and user groups such as the IT Service Management Forum (itSMF), all of which you can find details of on this website. While owned by the CCTA since the mid-1980s, ITIL is currently maintained and developed by the Office of Government Commerce. ITIL for IT service management began in 1989, growing out of an effort by the United Kingdom’s government to improve IT service management.

It has slowly made its way to North America via Canada.

ITIL features two disciplines; service support and service delivery (rewritten in 2000 and 2001) aimed at improving the quality of service while reducing or maintaining costs.

Automating the management of the IT infrastructure in a business-relevant way is high priority this year for all IT organizations.

Best practices should serve as a guide to designing IT management processes that increase the overall efficiency, reduce costs and align IT with the business.

IT Infrastructure Library (ITIL) definitions act as best practice guides that work to improve operational efficiencies. Learn the ITIL road map to deliver best practice Service Management in your IT organization.

Using ITIL processes, an IT organization can: Monitor the quality of IT services, improve efficiency, increase effectiveness and reduce risks. Align IT’s service management processes with critical business-focused processes and priorities. Decrease the cost of IT delivered services to the business while increasing it’s effectiveness, utilization and efficiencies around Service delivery and Service support. Definition ITIL It is not very hard to find Definition ITIL, especially in the current IT world.

Let’s see the Definition ITIL.

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management.

Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT.

ITIL has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management.

ITIL provides the foundation for quality IT Service Management.

The widespread adoption of the ITIL guidance has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared ‘ITIL Philosophy’. Definition ITIL: The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective.

Within these a variable number of very specific disciplines are described.

Although the UK Government actually created ITIL via the CCTA, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service.

Although ITIL covers a number of areas, its main focus is certainly on IT Service Management (ITSM). Definition ITIL: ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce.

Developed in the late 1980’s by the CCTA (now the OGC), by the mid 1990’s it had become the world-wide de facto standard in service management.

ITIL has become very popular as it is a public domain framework which is scaleable.

Very large organizations, very small organizations and everything in between have implemented ITIL processes.

ITIL focuses on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs.

So let’s see Definition ITIL and what is it? ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management.

The United Kingdom’s Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals.

ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental.

In addition to texts, ITIL services and products include training, qualifications, software tools, and user groups such as the IT Service Management Forum (itSMF), all of which you can find details of on this website. While owned by the CCTA since the mid-1980s, ITIL is currently maintained and developed by the Office of Government Commerce.

The Service Management section of ITIL is made up of eleven different disciplines, split into two sections, Service Support and Service Delivery: Service Support Configuration Management Change Management Release Management Incident Management Problem Management Service Desk Service Delivery Service Level Management — Contingency Planning: Contingency planning is the process by which plans are put in place to ensure that IT Services can recover and continue should a serious incident occur.

See the contingency planning page for more information. Availability Management: Availability Management is the practice of identifying levels of IT Service availability for use in Service Level Reviews with Customers. Cost Management for IT Services: Cost Management is the discipline of ensuring IT infrastructure is obtained at the most effective price (which does not necessarily mean cheapest), and calculating the cost of providing IT services so that an organization can understand the costs of its IT services.

Service Delivery processes happen ‘behind the scenes’ to support frontline Support Services like Desktop Support, the Service Desk and so on.

The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes. Delivery ITIL Service consists of: Capacity Management ensures that an adequate level of IT capacity is available to meet defined service levels.

This process consists of Capacity Management and Capacity Planning sub-processes, the latter ensuring that future requirements are adequately planned for, and can be met. Availability Management monitors and reports on the IT infrastructure to ensure that IT services are available as defined in service level agreements.

Similarly to the Availability process, it includes both management and planning sub-processes. Service Level Management is the foundation of service provision and is closely related to a many other ITIL processes.

It defines the service levels, the internal and external SLAs, service quality and reporting plans and sets in place the measurement and monitoring guidelines to ensure that service levels are met. IT Service Continuity Management processes ensure that effective risk-reduction and contingency plans are in place to counteract the potential impact on IT infrastructure and customers, should a disastrous incident occur. Financial Management defines and controls the costs of provision of IT services, and provides the potential to recover these costs from customers, if desired Delivery ITIL Service Processes: Service Level Management: Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs). Financial Management for IT Services: Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies. Availability Management: Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting. Capacity Management: Review of application sizing, workload, performance, demand and resource management and their inputs to modeling, definition of the capacity management database and contents of the capacity plan. IT Service Continuity Management: Re-view of business continuity, risk analysis and risk management, defining assets, threats, vulnerabilities and countermeasures (protection and recovery), development, testing and maintenance of the IT Service Continuity Plan, IT recovery options and management roles. ..underpinned by Security Management DVD ITIL Training

Read more about ITIL Processes : Very large organizations very small organizations and everything in between….:

Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

ITIL and ITIL Processes : Very large organizations very small organizations and everything in between….

ITIL - ITIL Processes : Very large organizations very small organizations and everything in between….

ITIL and ITIL Processes : Very large organizations very small organizations and everything in between….

ITIL - ITIL Processes : Very large organizations very small organizations and everything in between….

Categories: News

Related Posts

News

ITIL PREDICTIVE ANALYTICS REPORT

  This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…

News

Cybersecurity PREDICTIVE ANALYTICS REPORT

Read online and subscribe to Predictive Analytics Email Updates HERE You can have a say in which analytics you need in which timeframe: simply add your (anonymous) need to the list at https://theartofservice.com/predictive-analytics-topics-reports-urgency and we Read more…

News

Storage Technologies PREDICTIVE ANALYTICS REPORT

  This Storage Technologies report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. This predictive analytics evaluates 36 storage-related Read more…