The ITIL® v3 Intermediate Capability program: Service Offerings & Agreements (SOA), is a 5 day program leading to the examination for the EXIN ITIL® v3 Intermediate Capability certificate: Service Offerings & Agreements. The program is aimed at professionals who will participate in managing, organizing and optimizing the operations of the Service Offerings & Agreements processes in an IT organization which has implemented, or started to implement, ITIL® based Service Offerings & Agreements processes;

  • Service Porftolio Management
  • Financial Management
  • Demand Management
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management

Program Objectives:

  • Provides participants with skills regarding the implementation and management of SOA processes.
  • Explain & discuss ITIL® framework, focusing on the strategies and challenges of implementation.
  • Develop presentation skills and an ability to think laterally as an IT Service Manager.
  • Prepare participants for the SOA exam.

Who Should Attend?:

  • IT Consultants
  • Service Managers
  • Business Analysts
  • Customer/Product Managers
  • Service Managers
  • Business Relationship Managers