The ITIL® v3 Intermediate program: Managing Across the Lifecycle, is a 5 day program leading to the ITIL® V3 Managing Across the Lifecycle exam, the final requirement to gain ITIL® Expert certification. The program is aimed at professionals who will participate in steering and managing the overall adoption and improvement of ITIL®-based IT Service Management processes

Some of the specific topics covered by this program include:

  • IT Governance
  • Measuring and reporting service quality and process performance.
  • Management of strategic change
  • Risk Management
  • Addressing organizational issues affecting IT Service Management.

Program Objectives :

  • Provides participants with skills regarding the overall adoption and implementation of IT Service Management.
  • Introduction to the business and managerial issues of IT Service Management.
  • Develop presentation skills and an ability to think laterally as an IT Service Manager.
  • Prepare participants for the Managing Across the Lifecycle exam.

Who should attend? :

  • ITSM Consultants
  • Service Managers
  • CIOs
  • Senior IT Managers