The ITIL® v3 Intermediate Lifecycle program: Service Transition, is a 4 day program leading to the examination for the EXIN ITIL® v3 Intermediate Lifecycle certificate: Service Transition. The program is aimed at professionals who will participate in managing the operations of Service Transition processes, including:

  • Transition Planning & Support
  • Change Management
  • Service Asset & Configuration Management
  • Release & Deployment Management
  • Service Validation & Testing
  • Evaluation
  • Knowledge Management

Program Objectives:

  • Provides participants with skills regarding the ongoing management and optimization of Service Transition processes.
  • Explain & discuss the ITIL® framework, focusing on the strategies and challenges of implementation.
  • Develop presentation skills and an ability to think laterally as an IT Service Manager.
  • Prepare participants for the Service Transition exam.

Who should attend?:

  • IT Consultants
  • Service Managers
  • IT Managers responsible/accountable for aspects of Service Transition
  • Application & Development Managers
  • IT Project Managers
  • Change Managers