An overall, integrated approach should be adopted for the design activities, covering five major aspects of Service Design:

  1. Service Portfolio: Service Management systems and tools, especially the Service Portfolio for the management and control of services through their lifecycle.
  2. Service Solutions: including documentation of all of the functional requirements, performance criteria, and other resources and capabilities needed and agreed.
  3. Technology architectures: Technology architectures and management architectures and tools required to provide the service.
  4. Processes: Processes needed to design, transition, operate and improve the service.
  5. Measurement systems: Measurement systems, methods and metrics for the services, the architectures and their constituent components and the processes.

The key aspect in the design of new or changed services is to meet changing business needs. Every time a new service solution is produced, it needs to be checked against each of the other aspects to ensure that it will integrate and interface with all of the other services in existence.

Categories: News

Related Posts

News

ITIL PREDICTIVE ANALYTICS REPORT

  This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…

News

Cybersecurity PREDICTIVE ANALYTICS REPORT

Read online and subscribe to Predictive Analytics Email Updates HERE You can have a say in which analytics you need in which timeframe: simply add your (anonymous) need to the list at https://theartofservice.com/predictive-analytics-topics-reports-urgency and we Read more…

News

Storage Technologies PREDICTIVE ANALYTICS REPORT

  This Storage Technologies report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. This predictive analytics evaluates 36 storage-related Read more…