The Service Design phase is concerned predominantly with the design of IT Services, as well as the associated or required:

  • Processes
  • Service Management systems and tools
  • Service Solutions
  • Technology architectures
  • Measurement systems.

The driving factor in the design of new or changed services is the support of changing business needs. Every time a new service solution is produced, it needs to be checked against the rest of the Service Portfolio to ensure that it will integrate and interface with all of the other services in existence.

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