ITIL® Service Desk
ITIL® service desk comes under the ITIL® service support discipline, which enables better functioning of the IT organization by ensuring appropriate services for the customers. The ITIL® service desk aims at forming a central point of contact whose purpose is to meet the communication needs of both the users and the organization. ITIL® service desk performs this function in an IT organization under various names like help desk, call center, contact center and service desk.
The focal point of ITIL® service desk works on a daily basis and reports the service requirements of its users. Its main function is to handle the incidents and the service requests, which results in integration of the business processes with better service management. It maintains a pro-active approach by informing the users of relevant services and actions. To benefit from ITIL® service desk for improved service management in your organization you can take help from The Art of service. We provide ITIL® service, management training and consultancy.