ITIL Service Development : I bought the ITILv3 certification pdf book from the Art of Service and as a pleasant surprise they did offer me a complimentary access to their rich-media version of the book online using the two I have become a master and an evangelist of ITIL !
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About The Art of Service – learn more about ITIL Service Development
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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