ITIL® Service Management Essentials Course

ITIL® Service Management Essentials Course is an introductory course that prepares IT professionals for the examination leading to Foundation Certificate in IT Service Management. It gives an insight into the 11 ITIL® components including the goals, key terms, responsibilities and key to success. Besides preparing for the above mentioned certificate examination, ITIL® Service Management Essentials Course also helps the students gain proficiency in ITIL® concepts and practices in their routine functioning.

The ITIL® Service Management Essentials Course gives introduction to service management and ITIL® and explains in depth the following:
 
•    Service Level Management
•    Financial Management
•    Service Desk
•    Incident Management
•    Problem Management
•    Configuration Management
•    Change Management
•    Release Management
•    Capacity Management
•    Availability Management
•    Security Management
•    IT Service Continuity Management
The Art of Service provides web-based, ITIL® Service Management Essentials e-learning course. It provides web-based coaching from experienced ITIL® experts.
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