The Simulated Examination Over 95% of all successful learners have already been benefited, which makes this Free ITIL Exam Prep guide an invaluable aid to learners preparing for the foundation exam. Free ITIL Exam Prep Course: At the end of this course, delegates will: Be aware of the Examination requirements and logistics Have revised the salient points, concepts and diagrams of Service Management Be ready for the examination Free ITIL Exam Prep Course Topics: The mock examination covers the eleven topics of ITIL Service Management. A review of the key issues in each of the eleven ITIL Service Management disciplines. Examination rules so the candidate is fully aware of the conditions in which the exam will be conducted. Exam techniques and last minute tips. Free ITIL Exam Prep sample exams: Free ITIL Exam Prep sample exams can take many shapes.
If you really need a couple of extra sample exams, find yourself a reputable IT service Management provider as they usually have a number practice exams for their clientele.
You could purchase those separately or it is a requirement that you have been trained by an EXIN or ISEB accredited organization anyway so those companies will usually provide you with sample exams either free or a nominal charge. Free ITIL Exam Prep training can be a very contentious issue! The current beauty of Free ITIL Exam Prep Training is that it still does have a true industry focus where the cynic amongst us may believe that some industry accreditation exams have become the cash cow for organizations and are not truly representative of the needs of the industry.
The specific focus of each individual Free ITIL Exam Prep training should be focused on the individual course.
Let me explain further.
As you are probably aware, there are three levels of ITIL training, that is, Foundations, Practitioners and Managers. Because off the totally different focus of each course, so should the exam training aspect be different. The Foundations course is far more memory focused and is a relatively simple exam.
This consists of 40 multiple choice questions of which one answer is correct and the pass mark is 65%.
The best way to study for this is to do as many questions as possible to get a ‘feel’ for the way the questions are asked and then do a process of elimination inside each question.
There are typically four possible answers per question of which one will be blatantly wrong, one more than likely is reasonable but not quite what the question was asked about.
Then out of the last two – one is usually a more complete answer.
The trick is to really read the question well as sometimes the context of the question leads you one way when the actual question is about another! The Free ITIL Exam Prep training in this case is totally different for this level of knowledge.
This is also a multiple choice test but with an entirely different focus.
This revolves around a case study, and then asks you to apply the theory! The best way to study for this is to absolutely know each and every piece of knowledge for that process. This exam is by far the hardest! Broken down into 2 x 3hr exams – one on Service delivery Processes and the other on Service Support.
The only strategy for Free ITIL Exam Prep training is to know all your processes with particular emphasis on the goal, the objectives, the activities, the metrics and KPI’s where you understand how all these things interrelate with each other and are able to apply that to an organization.
The focus of this exam is to see if you have the capability to transform theory to practical application and how well you ultimately understand the concepts.
There is no easy way to train for this, but my final advice is to think laterally!
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