ITILITIL Service Management Process : CASE STUDIES The German Air Traffic Control Real life feedback….

Change needs to be institutionalized within the organization.

Many changes fail because they are not consolidated into everyday practices.

Institutionalizing change means showing how new working practices have produced real gain and benefits, and ensuring that the improvements are embedded in all organizational practices. Often the CSI team is disbanded before the working practices are institutionalized; there is danger that people may revert to old working practices, but this cannot be allowed to happen.

CSI must be a way of life, not a reaction to a failure of some description. CASE STUDIES The German Air Traffic Control Real life feedback from The German Air Traffic Control who implemented Service Level Management in 2005 as part of their ITIL Service Management process implementation: “Today the most critical factor for IT-organization or service provider is the “full-life-support” of the business processes.

The ITIL standard is best practice method for reorganization into a customer oriented service provider.

It is recommend realizing the ITIL processes via organization project.

Therefore it is necessary to work out a detail project plan. The implementation time for the ITIL processes depends on the complexity of IT-organization and on the ITIL process itself.

The experience for complex companies shows the following time periods. Incident Management 6-18 months, Configuration Management 3-9 months, Problem Management 5-8 months, Change Management 3-4 months, Release Management 2-3 months, Availability Management 4-8 months, Financial Management 6-12 months, Service Level Management 6-9 months. After the implementation of ITIL it is necessary to define the services and service modules of — ITIL Management Service Study 98 ITIL Management Services uses 108 ITIL process approach 36 ITIL processes 296 ITIL Security Management 89-90 ITIL Security Management Change Management 89 ITIL Security Management plans 89 ITIL service improvements 381 ITIL service management 108-9 ITIL Service Management 243, 246 ITIL Service Management process implementation 295 ITSM, see IT Service Management ITSM process roles 287 ITSM processes 261 ITSM support tools 277 ITSM tools 278, 281 J job alerts 197-8 job applicants 177-8, 180-2, 187 job applications 172, 184, 202 Job bank 10, 147, 151, 160, 197 job boards 13, 19, 22, 144, 152-3, 181, 224-5 job career 206 dream 12, 205-6 job description 11, 25, 90, 143, 149, 151, 169-70, 227

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ITIL - ITIL Service Management Process : CASE STUDIES The German Air Traffic Control Real life feedback….

ITIL and ITIL Service Management Process : CASE STUDIES The German Air Traffic Control Real life feedback….

ITIL - ITIL Service Management Process : CASE STUDIES The German Air Traffic Control Real life feedback….

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