ITILITIL Service : < p > Course Description < p > This intensive….

The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field.

Now, in an expanded and updated version of The Art of Service’s book, the authors once again present a step-by-step guide to getting your ITIL OSA Certificate.

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

‘The Art of Service has dramatically changed the way we deliver employee training.

We can now deliver more training at less cost to a wider audience in a shorter period of time.’

On-demand eLearning: Do not pay over $ 3,000.00 for a 5 day class room based course : you are out of touch with your work for 5 days and including the course fee, the costs are insurmountable.

Take the online learning option instead and study at your own pace.

Course Description:

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery.

The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis.

Learning Objectives: At the end of this course, the learner will gain competencies in:

* Understanding Service Management as a Practice, Service Operation principles, purpose and objective

* Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes

* The activities, methods and functions used in each of the Operational Support and Analysis processes

* The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence

* How to measure Operational Support and Analysis performance

* The importance of IT Security and how it supports Operational Support and Analysis

— Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL OSA and paves the way to ITIL Expert Certification, should do at least as well as the first and second editions, which are bestsellers. SHORT ìThe Art of Service has dramatically changed the way we deliver employee training.

We can now deliver more training at less cost to a wider audience in a shorter period of time.î Donít pay over $ 3,000.00 for a 5 day class room based course ñ out of touch with work for 5 days and including the course fee the costs are insurmountable ñ take the online learning option.. This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. This course has an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis. This program is an eLearning Program, you access details to course are in the book.

Read more about ITIL Service : < p > Course Description < p > This intensive….:

Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

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