ITIL® Service Support Book

ITIL® Service Support Book comprehensively outlines one of the two components of ITIL® supported-ITSM, namely: service support and service delivery. Service support includes those disciplines that enable the efficient functioning of IT services. The ITIL® service support book covers the standards and guidelines of the six components of service support including:
•    Configuration Management
•    Incident Management
•    Problem Management
•    Change Management
•    Service/Help Desk
•    Release Management
The interdependencies of these six disciplines are also detailed in the ITIL® Service Support book. The book also includes the relationship between the processes, process theory and practice, and implementation issues. You can download the e-book version or the CD version of the ITIL® Service Support book.

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