ITIL services – can be provided by any of a number of organizations.
What I’ll do here is describe some of the basic ITIL services that can be provided.
Remember some of these will have different names depending on which organization you are dealing with. ITIL services – Assessment The process assessment is a complex area, which is difficult to condense into a few paragraphs.
It is however one of the most common engagements that we are involved with.
Organizations often realize that while, self-assessment is an option, to get an objective opinion it is necessary to involve external expertise. ITIL services – Implementation Following on from assessments is the requirement to assist with process implementation.
In this area look for an organization who can lead and coach. ITIL services – Workshops The odd thing about the ITIL Framework is that it is not new.
Most IT Managers understand the concept that to deliver an efficient and effective service you need to have repeatable and measurable ways of working.
ITIL is simply a way of looking at activities to ensure that they are adding value. ITIL services – Planning Planning ITIL process implementation does not have to be a long drawn out process.
The way to get support from both operational staff and sponsors of the project is to get some quick results.
The ITIL framework allows this to happen.
You do not have to spend months designing the ultimate process flow.
Start with a smaller plan and build upon it’s success to drive through further improvements. ITIL services – Trouble Shooter The first days are spent in “discovery”.
This should be used to uncover the underlying issues that are facing the organization and the individuals involved.
That information is used to prepare a workshop involving all stakeholders. The workshop itself is a review of what was learnt and how tangible improvements can be made.
The outcome of each workshop is to map out measurable action steps. ITIL services – ITIL Education Any organization providing genuine IT Service Management education based on the ITIL Framework must be accredited to do so.
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