ITIL® Service Level Agreement (SLA) forms the basis of the service provision for the suppliers and customers as well. This is a discipline developed by analysts and included in ITIL®. ITIL® SLA essentially documents and determines various aspects of professional relationship within and outside the organization.
This is one area that requires experience and constant correction. Before your organization’s relations reach a remarkable level, a lot of experiments have to be done. However, there is no resting on laurels even after that. The Service Level Agreement has to be constantly maintained at a satisfactory level because there are a lot of entrepreneur forces trying to pull it down.
SLA toolkit will give you a complete managing package that is ready for implementation. The elements include:
A complete Service Level Agreement template
An interactive guide that explains every aspect of SLA
A full presentation of SLA making it easier to implement
A presentation explaining the key concepts