ITIL® Standard

When we talk about ITIL® standard, the first name that appears is BS15000 standard. It is more popularly known as ISO 20000. This is the world’s first standard for service management. The standard indicates and specifies a set of codes of best practices on ITIL® framework. The practices are comprehensive, consistent, coherent and flexible enough to be adopted by various organizations.

This ITIL® standard consist of 7 sets namely; manager’s set, service support, service delivery, software support, network, computer operations and environment.

The BS15000 ITIL® standard consist of 109 sections and they are scope, terms and definitions, requirements for a management system, planning and implementing service management, changed services, service delivery process, relationship process, resolution, control and release process. This standard is widely accepted across the continents but the accreditation of ITIL® is completely with the OGC (Office of Government Commerce).

Categories: News

Related Posts

News

ITIL PREDICTIVE ANALYTICS REPORT

  This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…

News

Cybersecurity PREDICTIVE ANALYTICS REPORT

Read online and subscribe to Predictive Analytics Email Updates HERE You can have a say in which analytics you need in which timeframe: simply add your (anonymous) need to the list at https://theartofservice.com/predictive-analytics-topics-reports-urgency and we Read more…

News

Storage Technologies PREDICTIVE ANALYTICS REPORT

  This Storage Technologies report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. This predictive analytics evaluates 36 storage-related Read more…