ITIL Strategy : The IT Infrastructure Library (ITIL) is a consistent and comprehensive documentation of best practice for IT Service Management (ITSM). As the most widely accepted approach to ITSM in the world it is a keystone for IT professionals. The ITIL Foundation Complete Certification Kit delivers on its promises and provides an easy to understand and convient method that enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets necessary for the EXIN Certification Exam. Access and navigation are also easy. The eBook supports the online presentations. Best of all is its reasonable price!
William C. Lisse Jr. Security Shark (Dayton OH United States)
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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