WAN Computers connected together over long distances Server Central computer that holds information that can be accessed by many people RAM The ability of the computer to perform many different functions at the same time MHZ The speed at which the computer should be expected to perform different tasks.
Support Activities Included in this section any supporting activities that need to occur to maintain the service.
This would include scheduled maintenance times etc.
Perhaps the service will be unavailable at certain times of the time or days of the week.
If there are major scheduled outages for this service, then they should also be referenced in the Forward Schedule of Changes (FSC).
The FSC is a concept described under the ITIL Change Management process (see product CHG7700 Forward Schedule of Changes Template).
This is because if the number changes this document is out of date.
You are best of simply describing the number to call (eg.
Call the IT Service Desk) and then rely on wall posters, other marketing, etc.
to promote what that actual number is).
Customizations or Variants Within any organization there MAY BE scenarios where a particular service will be delivered at different levels for different customers.
For instance, in some cases there maybe an extension of functionality that other customers do not require or use.
In these instances it is best to capture all variants for all customers under the original service.
PLEASE NOTE THAT THE FOLLOWING TABLE CAN BE MODIFIED BY YOU OR PUT ONTO A SEPARATE PAGE/SECTION AND PUT INTO A LANDSCAPE VIEW FOR EASIER READABILITY.
REMEMBER HOWEVER THAT THIS SECTION CAN BE OPTIONAL.
This service has some variants from what could be considered as the baseline.
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