Tata Communications Attains ISO 20000 and 27001 Certifications for Managed Services and Data Centers By: “http://www.istockanalyst.com/” iStockAnalyst Thursday, June 05, 2008 8:46 AM Company Also Renews ISO 14001 Certification, a Key Milestone in Securing a Leadership Position in the Managed Hosting and Storage and Hosted Messaging Services Provider Space Tata Communications (NYSE:TCL), a leading provider of the new world of communications, announced today that it has successfully attained the International Organization for Standardization (ISO) 20000-1:2005 and 27001:2005 certifications for its Global Managed Services Operations in the areas of Managed Hosting, Managed Storage Services and Hosted Messaging Services.
The company’s data centers in India have attained the ISO 27001 and renewed the ISO 14001 certifications.
These certifications represent another milestone in Tata Communications’ path to securing a leadership position in the hosting and managed services space. ISO is the entity responsible for developing and publishing standards across a variety of business, government and societal subjects.
The ISO 20000 and 27001 certifications validate that basic operational best practices are followed in the areas of customer service and security, respectively.
ISO certifications serve as a trusted and authoritative element of the standards-based foundation from which Tata Communications delivers managed services. “The managed services offered by Tata Communications are characterized by complexity and high levels of information security,” said L.
Shekar, Vice President, Global Managed Services, Tata Communications. “ISO certifications will help us to significantly scale up our Global Command Center operations and will lead to a consistent and improved customer experience, positioning our company as a true global player in the managed services domain.” Tata Communications owns and operates data centers located across three continents, all centrally managed by the Managed Services Operations Center (MSOC) in India.
The ISO certification can externally substantiate the fact that all operational processes at the Tata Communications MSOC are built for compliance with the IT Infrastructure Library (ITIL), the prescribed manual for managing IT infrastructure, development, and operations. “Tata Communications continues to pursue a leadership position among global managed hosting and storage service providers,” said Abid Qadiri, Vice President, Data Center and Application Services, Tata Communications. “Our continued data center expansion in the US, UK, Asia and India, in addition to our portfolio expansion in the areas of virtualization, IBM AIX support, application management and server clustering are some of the key milestones planned to achieve this leadership.
Attaining industry-leading certifications and participating in compliance reviews such as ISO and SAS-70 for our worldwide data centers is an integral part of our overall global strategy.” Tata Communications offers a full suite of managed IT infrastructure services ranging from colocation to managed hosting and managed storage services, all of which are administered from highly secure locations within its global Tier-1 IP backbone, with a footprint spanning over 100 countries.
Tata Communications’ corporate vision is to help businesses grow through IP enablement solutions.
The fulfillment of this goal is a strategic road paved with the pursuit to confront and excel at the most contemporary, elite and rigorous technology and industry benchmarks. For further information on the ISO certification and standards details visit www.iso.org/iso/iso_catalogue. For more information on Tata Communications suite of managed service solutions, visit www.tatacommunications.com.
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