ITIL Tools and ITIL Foundation Complete Certification Kit – Edition: Study Guide Book and Online Course
ITIL Tools : I bought this book after a reading several other reviews on Amazon.com. I was not disappointed. The book with the free online training was all I needed to sit for and pass the exam. The online training is basically an oral and slideshow presentation of the book. I read the material first and then followed along as it is presented orally. This proved to be a great benifit in learning and understanding the concepts presented. The online training does include some additional information and updated slides not present in the book. The questions on the actual test are not the some questions presented in the practice exams. You need to know and understand the material. However by understanding why the answers to the questions on the practice exams where the answers provided for an easy pass.
Thomas Ostrowski theostrowskis (LAND O’LAKES FL United States)
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