Service Level Agreements (SLAs) are common as a way of ensuring quality of service (QoS).
SLA’s use specific QoS metrics that are evaluated over a time interval to a set of defined objectives.
As applied to information systems SLA metrics are often performance-related, but can also be formulated in terms of higher-level service aspects such as help-desk performance.
This session discusses techniques for monitoring compliance of SLA’s and displaying results using automated web-based tools.
Application Quality and Resource Management initiative by The Open Group is also discussed. ITIL Accreditation EXIN is an independent organization establishing educational requirements, and developing and organizing exams in the field of Information Technology.
With exams like ITIL, Project Management (PRINCE2) and ISPL, EXIN ITIL Accreditation plays an important role in the development of international qualification standards.
Thanks to 34 years of experience EXIN has acquired a thorough and extensive knowledge in this field, thus fully warranting the value of its certifications and the quality of these exams, both didactically and with respect to content.
EXIN ITIL Accreditation is an independent examination institute and does not provide training.
As a worldwide provider of IT exams, EXIN ITIL Accreditation takes care of the maintenance, development, marketing and publishing of ITIL certificates.
ITIL contains a complete description of the processes necessary in managing IT infrastructures. EXIN ITIL Accreditation is intended to affirm and promote the quality of ITIL training organizations worldwide.
Accreditation of the Service Manager’s course also deals with the in course assessment of the candidate which is carried out by the training organization.
There are three internationally recognized ITIL certificates: Foundation Certificate in IT Service Management. Practitioner Certificate in IT Service Management. Service Manager Certificate in IT Service Management. In Course Assessment: Part of the courses for the Manager’s Certificate in IT Service Management is the in course assessment.
Candidates are assessed on their management skills by trainers of the accredited training organization.
The result of the in course assessment is part of the results that lead to the certificate.
EXIN provides training organizations with a manual and training for course instructors. Accreditation Training Organizations: Training organizations, which provide courses for the Service Manager’s and the Practitioner’s Certificate in IT Service Management, have to be accredited by EXIN.
The EXIN ITIL Accreditation of courses that lead to the Foundation Certificate is voluntary. The ITIL Examination Agency – North America (Loyalist College) as agents for the Examination Institute for Information Science (EXIN), and with the support of government agencies, industry, educational institutes, sector councils and professional associations, has undertaken to be the exam and certifications agent across Canada and the United States in IT Service Management as defined by ITIL.
For more information about the ITIL Examination Agency of Loyalist College please visit “http://www.itilexams.com” www.itilexams.com In addition to the ITIL exams and certifications, The ITIL Examination Agency fully represents EXIN in North American to provide services and assistance to those organizations who wish to capitalize the opportunities provided by ITIL and become an active member in the IT Service Management community.
The ITIL Examination Agency is the single point of contact for EXIN, for the complete accreditation process in North America.
All application submissions, questions, and audits related to accreditation, exams and certifications are handled through the ITIL Examination Agency on behalf of EXIN for North America. The ITIL Examination Agency is committed to providing the best in customer service and facilitates continual improvement to the ITIL certification process within North America on behalf of EXIN.
As your first step to the ITIL examination, certification and accreditation process in North America, please contact the ITIL Examination Agency – North America.
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