ITIL training is still confusing

In the past 12 months a lot of things have changed around the ITIL framework, the books, its certification scheme and training delivery in general.

  • The ITIL V2-V3 Foundation Bridge exam stopped in January 2011
  • The ITIL V2-V3 Manager Bridge exam stopped on 30 June 2011
  • The ITIL 2011 edition of the core volumes was launched in July 2011
  • ITIL 2011 exams were phased in from July 2011
  • The ITIL V3 exams are no longer available from 31 December 2011

As accredited ITIL training providers it is sometimes difficult to keep up with all the changes (plus some additional specific changes in the background that are not visible to students and clients on top of this list). And this is our main business!

This made us wonder what the general understanding is of IT Professionals who use the ITIL framework and guidances as part of their daily jobs.

Even-though the ITIL 2011 framework is not much different from the ITIL V3 framework (which is why it is referred to as the 2011 edition ) the changes still impact IT Professionals who want to get their certifications.

Which is why earlier this year we launched a survey on our website where people could test their knowledge of the ITIL 2011 framework and ITIL training in general.

The results so far are quite different from what we anticipated. We expected that the ITIL 2011 questions would be difficult for people, but that most people would know about the changes in the ITIL training and certification scheme.

The results were the opposite:  the questions around the ITIL training and qualification scheme were missed by a lot of people.

For example:

Can you still sit ITIL V3 exams in 2012?

9% skipped the question

only 19% answered it correctly with “Only re-sits until 31 January and ITIL V3 MALC until 31 August 2012”

Most respondents answered “YES” – 42%


Do you need to upgrade your ITIL V3 certificates to ITIL 2011 versions?

22% Of people are under the impression that there are bridging courses required to upgrade from V3 to 2011.

Fifteen percent of people skipped this question entirely, which is a large number… the question is: did they skip it because they didn’t know the answer?


What are the correct answers to these questions?

  1. you do NOT need to upgrade your ITIL V3 certificates. There is no V3-2011 bridging exam. Once you have the ITIL V3 Foundation certificate you can continue with the ITIL 2011 Intermediate classes. You will need to do the ITIL V3 or ITIL 2011 Foundation certificate to upgrade form previous versions as these bridging exams ceased on 31 December 2010.
  2. You can NOT sit any ITIL V3 exams anymore. All exams have been changed over to the 2011 versions. The only exception is MALC (Managing Across the Lifecycle) which will stay active until 31 August 2012.



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