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ITIL V3 and ISO 20K Better Together- Toolkit

Many organizations are looking to implement and become certified with the ISO/IEC 20000 Standard as a way to improve the structure and quality of their business.

ITIL V3 and ISO 20K Better Together- Toolkit

This Toolkit is designed to answer a lot of the questions about ISO/IEC 20000 and ITIL and the benefits of using both together, and to provide you with useful supporting documents and guides.

ITIL V3 and ISO 20K Better Together- Toolkit

Presentations can be used to educate or be used as the basis for management presentations or when making business cases for ITIL and/or ISO/IEC 20000 implementation.

ITIL V3 and ISO 20K Better Together- Toolkit

The additional information will enable you to improve your organizations knowledge base.

ITIL V3 and ISO 20K Better Together- Toolkit

The toolkit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL V3 and ISO 20K Better Together- Toolkit

The ISO/IEC 20000 & ITIL: Better Together Toolkit:

ITIL V3 and ISO 20K Better Together- Toolkit

– Flows logically,

ITIL V3 and ISO 20K Better Together- Toolkit

– Is scalable,

ITIL V3 and ISO 20K Better Together- Toolkit

– Provides presentations, templates and documents,

ITIL V3 and ISO 20K Better Together- Toolkit

– Saves you time.

ITIL V3 and ISO 20K Better Together- Toolkit

A Quick Look Inside: This Time-Saving Toolkit Provides You With:

ITIL V3 and ISO 20K Better Together- Toolkit

Toolkit Introduction Presentation – ISO 20000 and ITIL – Better Together

ITIL V3 and ISO 20K Better Together- Toolkit

Terms, Definitions and Acronyms

ITIL V3 and ISO 20K Better Together- Toolkit

Mapping Responsibilities

ITIL V3 and ISO 20K Better Together- Toolkit

ITIL Easy Explanation Fact Sheet

ITIL V3 and ISO 20K Better Together- Toolkit

ISO IEC 20000 and ITIL Presentation

ITIL V3 and ISO 20K Better Together- Toolkit

ISO 20000 FAQ’s

ITIL V3 and ISO 20K Better Together- Toolkit

ISO 20000 Easy Explanation Fact Sheet

ITIL V3 and ISO 20K Better Together- Toolkit

Example – Examples of Service Quality Metrics

ITIL V3 and ISO 20K Better Together- Toolkit

Process Summary Sheets – Including Mindmaps (11 Documents)

For More Information, Visit:

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