Hello Tim,

I am midway through the ITIL® foundation materials I purchased from the art of
service, and just want to say how much I am enjoying the course. The materials
are well structured and as I progress I feel I am building on concepts already

I worked at the Volkswagen UK headquarters for years where they followed ITIL®
v2, but I never got the chance to on any courses or achieve certification; I am
now doing so myself and wish I had started this years ago!

Best regards,
(name withheld)

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