ITILITIL V3 Foundation Certification : org I Phone + 61 0 7 3252 2055 126….

De Ipina, Diego Lopez, Dr., Towards Future Internet: Web 3.0, Internet of Services and Internet of Things, July 8, 2009; http://www.slideshare.net/dipina/towards-future-internet-web-30-internet-ofservices-internet-of-things What is Social Software? http://www.sociallibraries.com/farkaschap1.pdf (A Companion to Social Software in Libraries by Meredith Farkas) Takase, Akihiko D.

Sc.

And Kikuchi, Susumu.

Platform Architecture for Networked Businesses.

Http:// hitachi.com/ICSFiles/afieldfile/2004/06/01/r2000_04_101.pdf Bunn, Frank, Simpson, Nik, Peglar, Robert, and Nagle, Gene.

Storage Virtualization.

SNIA: Colorado Springs, 2004.

Http://www.snia.org/education/storage_networking_primer/stor_virt/sniavirt.pdf O’Connor, Michael & Judd, Josh.

Introduction to File Area Networks.

West Conshohocken: Infinity Publishing. 2007.

Http://www.snia.org/education/storage_networking_primer/stor_mngmnt/ sniasnmbooklet_final.pdf/education/storage_networking_primer/fan/Intro_to_FAN.pdf Cummings, Roger and Fruchauf, Hugo.

Storage Networking Security.

SNIA. 2003 http://www.snia.org/education/storage_networking_primer/storage_security/SNIAsecbookletfinal.pdf 3PAR.

Green Storage Explained. 20 Aug 2008.

Http://media.techtarget.com/Syndication/ NATIONALS/3PAR_TechReportsStor_9_16.pdf Cloud Computing Foudnation Certification Kit Cloud Computing Specialist Level – Virtualization Certification Kit Cloud Computing Specialist Level – SaaS & Web Applications Certification Kit Cloud Computing – Managing Services in the Cloud Certification Kit Help Desk Analyst Certification Kit Help Desk Technician Certification Kit 125 Copyright The Art of Service I Brisbane, Australia I Email: [email protected] Web: http://store.theartofservice.com I eLearning: http://theartofservice.org I Phone: +61 (0) 7 3252 2055 126 CLOUD COMPUTING INFRASTRUCTURE AS A SERVICE CERTIFICATION KIT Help Desk Manager Certification Kit ITIL V3 Foundation Certification Kit – Third Edition Copyright The Art of Service I Brisbane, Australia I Email: [email protected] Web: http://store.theartofservice.com I eLearning: http://theartofservice.org I Phone: +61 (0) 7 3252 2055 Chapter 9 9 Index A ability 17, 26, 41, 43, 51, 84-5, 87, 93, 99, 110, 115, 131, 153, 170 abstraction 37, 120, 132 access management 129-30, 146 accessing 6, 44, 129 accounts 3, 6, 72, 129-30, 154 adoption 14, 21, 24-6, 54, 60, 62, 153-4 adoption of cloud computing 1, 20, 26, 29-30, 55, 153 adoption of cloud services 21, 25, 148 agreements 62-3, 65, 105, 116, 155-6 Amazon 3, 19, 45, 49-50, 54, 69, 88, 96, 99, 110, 150, 168 Amazon AWS 68-71, 77, 92, 147 answer 15, 17, 44, 67, 77, 83, 95, 109, 166 application development 35, 84, 101 applications 8-9, 13, 17, 33, 35-45, 47, 51, 79, 81, 84-5, 92-3, 107, 141-3, 145, 151-2, 154-6 architecture 82, 86, 93, 154, 175-6 assets 87, 119-22 automation 37, 114-16, 126, 128, 152 127 128 CLOUD COMPUTING INFRASTRUCTURE AS A SERVICE CERTIFICATION KIT availability management 57, 59, 73, 127

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