ITIL V3 Foundation Certified : I used the material to review for my ITIL Foundations Certification and found it to be very useful. To me it was a good mixture of electronic and hardcopy material. I could read the book while waiting to pick up my kids when I didn’t have access to a computer or get the presentations delivered when I had connectivity. Also having the practice examinations were a good introduction into the format and types of questions on the actual exam. Other than encountering a small setup problem when I first attempted to get access to the electronic companion data (which was quickly resolved by a couple of e-mails) this was a very positive experience. I reccommend this to others who are preparing for the examination – Randy Savage
RSavage (Herndon VA USA)
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