ITIL v3 foundation exam fee : I was familiar with ITIL buzzwords (Incident Problem RFC) and wanted to take my knowledge to the next level because we were implementing a new Help Desk solution that was Pink Elephant certified. I read the existing reviews purchased the book read it three times listened to the excellent web based videos you’re granted access to did the practice exams a few times took the test and easily passed. The book delivers as promised and provides you with a great high level ITIL framework to work from. Well worth the $$$s.
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