ITIL V3 Foundation Level : ITIL Foundation Complete Certification Kit has proven to be a straight forward no nonsense study guide. Well organized and well illustrated this guide book is well suited to prepare for the Foundation certification. The online course is a nice bonus to aide in reinforcing the material with practice questions for each section. The online course lacks some of the bells and whistles of other courses I have completed such as showing progress and remembering where your are in the material from session to session. While I have not tested for the certification yet I am optimistic and would give this material an 8 out of 10. I may revise that rating either direction after testing for certification based on how relevant the practice exams were.
Bear W. IT Consultant (Florida USA)
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