ITILITIL V3 Foundation : org ? Phone + 61 0 7 3252 2055 146….

15 References What is Social Software? http://www.sociallibraries.com/farkaschap1.pdf (A Companion to Social Software in Libraries by Meredith Farkas) Takase, Akihiko D.

Sc.

And Kikuchi, Susumu.

Platform Architecture for Networked Businesses.

Http://hitachi.com/ICSFiles/afieldfile/2004/06/01/r2000_04_101.pdf Bunn, Frank, Simpson, Nik, Peglar, Robert, and Nagle, Gene.

Storage Virtualization.

SNIA: Colorado Springs, 2004.

Http://www.snia.org/education/storage_networking_primer/stor_virt/sniavirt.pdf O’Connor, Michael & Judd, Josh.

Introduction to File Area Networks.

West Conshohocken: Infinity Publishing. 2007.

Http://www.snia.org/education/storage_networking_primer/stor_mngmnt/sniasnmbookl et_final.pdf/education/storage_networking_primer/fan/Intro_to_FAN.pdf Cummings, Roger and Fruchauf, Hugo.

Storage Networking Security.

SNIA. 2003 http://www.snia.org/education/storage_networking_primer/storage_security/SNIAsecbo okletfinal.pdf 3PAR.

Green Storage Explained. 20 Aug 2008.

Http://media.techtarget.com/Syndication/NATIONALS/3PAR_TechReportsStor_9_16.p df Cloud Computing Foudnation Certification Kit Cloud Computing Specialist Level – Virtualization Certification Kit Copyright The Art of Service?Brisbane, Australia?Email:[email protected] Web: http://store.theartofservice.com?eLearning: http://theartofservice.org ?Phone: +61 (0)7 3252 2055 146 Cloud Computing Specialist Level – SaaS & Web Applications Certification Kit Cloud Computing – Managing Services in the Cloud Certification Kit Help Desk Analyst Certification Kit Help Desk Technician Certification Kit Help Desk Manager Certification Kit ITIL V3 Foundation Certification Kit – Third Edition Copyright The Art of Service?Brisbane, Australia?Email:[email protected] Web: http://store.theartofservice.com?eLearning: http://theartofservice.org ?Phone: +61 (0)7 3252 2055 147 16 Index A ability 22, 25, 27-8, 35, 37-8, 53, 58-60, 63, 65, 70, 85, 117 Access APIs 29-31 access control 81, 83, 112 access protocols 29, 31, 34 API (application programming interfaces) 19, 29, 31 application code 29, 31, 34, 38-9, 43, 50-1 Application Management 10, 125-7, 133 applications 8, 12-16, 18, 22-45, 47-53, 55, 57, 60, 68-70, 72-3, 77-9, 83, 87, 125-8, 130-3 architectures 27, 98, 102, 126, 130 multi-tenant 27-8 assessment 91-2, 94, 131 Asset Management 9, 65-6 authorization 92, 94, 97, 112 B backups 17, 23, 43, 65, 71, 83 bandwidth 22, 26, 34-5, 40, 42, 53, 65, 68 business 13-14, 17, 19-21, 23, 37-9, 42, 52, 54, 56, 58-60, 62-3, 85-7, 94, 97-9, 1046, 121-2 C CAB (Change Advisory Board) 90-1, 93, 96-7 capabilities 20, 23, 32-3, 35, 37, 50, 58, 97-8, 131 capacity 17, 19, 22, 26, 35, 40, 42, 53, 57-9, 64, 72-3, 79, 99-100, 102, 121, 132 Capacity Management 10, 99, 102 certifications 10, 136, 139-40 Change Management 10, 85-7, 89, 91, 94-7, 116 Change Models 88, 91, 96 CIs (configuration items) 86, 95, 122, 131 classification 90-1, 108, 115 client 32, 44-5, 59, 70, 72 cloud 12, 22, 48, 56, 58-9, 73, 124, 137 Cloud Application Builders 8, 25-6 cloud computing 4-5, 8-9, 12, 18, 22, 54, 56, 59, 61-3, 80, 117, 136-7, 145, 147 Copyright The Art of Service?Brisbane, Australia?Email:[email protected] Web: http://store.theartofservice.com?eLearning: http://theartofservice.org ?Phone: +61 (0)7 3252 2055 148 CMS (Configuration Management Systems) 86 code 30-1, 34, 36, 41, 46, 51 collaboration 8, 19, 23, 38, 45-6, 52 companies 2, 12-13, 18-24, 39, 43, 48, 54-5, 58-9, 61-4, 67-9, 80-1, 83, 112 complexity 27, 34, 86, 91 components 20, 23, 32, 35, 42, 44, 46, 64-5, 73-4, 76, 82, 84, 93, 100, 122, 133 computers 7, 15, 60, 70-1 concept 12, 20, 22, 29, 39, 61-2, 131 confidence 121-2, 131 configuration 25, 40, 53, 64, 66, 83-4, 98 Configuration Item (CI) 86, 95, 122, 131 configure 38-9, 84 conjunction 14, 31, 88, 104, 106 connections 44, 51, 60, 70, 117 consultation 129, 131 contracts 15, 20, 22, 104-5 contributions 46-7 core system 30, 33 corporations 21, 62 costs 20, 22, 40, 48, 55, 59, 61-2, 66, 68, 80, 85, 91, 94, 99, 116, 133-4 countermeasures 83, 110 credentials 82-4 Critical Success Factors (CSFs) 117 CSCW (Computer Supported Collaborative Work) 46 CSFs (Critical Success Factors) 117 CTO (Chief Technical Officer) 127 Customer Service 140-1, 143 customers 12-14, 17, 21-2, 25-6, 28-9, 36, 42-3, 47, 49, 52, 56-7, 62, 94, 96, 121-3, 129-32 D data centers 54-5, 67-8, 81 database 34-5, 44, 81, 113 delivery 49, 85, 98, 100 departments 58, 63, 68, 126 deployment 26, 39-40, 47-50, 52, 69, 95, 122, 125, 131-2 design 14, 23-4, 30, 39, 54, 77, 108, 123, 125, 128, 130 developers 13, 25, 29-31, 33-4, 36-40, 43, 48, 50-3, 128, 130 development 24-6, 32, 36, 39-40, 42, 48, 50, 52-3, 106, 123, 127, 131 devices 39, 43, 59-60, 66, 82-4 difference 23, 34, 42, 44, 81, 136 Copyright The Art of Service?Brisbane, Australia?Email:[email protected] Web: http://store.theartofservice.com?eLearning: http://theartofservice.org ?Phone: +61 (0)7 3252 2055 149

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