ITIL V3 Framework : I recommend this product. I like the combination of book and online presentations. While at first I was a little surprised by how thin the book was I’m very satisfied with the depth and breadth of content. I’m still reading the book but so far I am retaining the information very well. This is partly because I’m reading the text first then following up with the online presentations. I like the section review questions. I haven’t tried the test prep stuff yet but I’m confident that I’ll be well-prepared.
Toby Hosterman (Florida)
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