An organization working under a computerized environment should have an update as to the management of their IT resources. The IT Infrastructure Library (ITIL®) is the standard framework of the best IT practices. As technology grows, there is a need for more development. ITIL® version 2 gave focused on the process cycle. This ITIL® v2 was refresh that gave rise to ITIL® v3. ITIL® v3 placed focus on service life cycle, establishing importance to business value rather than in the execution processes.
ITIL® v3 core volumes are:
1. Service Strategy deals with identification as to the
type of services to be marketed based on the needs of
internal or external customers. This volume covers areas
in Service Portfolio Management and Financial Management. 2. Service Design deals on how the strategy should take place
through creation of a design document to cover aspects that
require support. This volume covers areas in Availability
Management, Capacity Management, Continuity
Management and Security Management. 3. Service Transition deals with the implementation of the
strategy and the creation of a product service or
modification of an existing service. This volume covers
areas in Change Management, Release Management,
Configuration Management and Service Knowledge
Management. 4. Service Operation deals with activities necessary in the
service and maintenance of operations. Ensuring that
requirements as defined in the Service Level Agreements
are met. This volume covers areas in Incident Management,
Problem Management and Request Fulfillment. 5. Continual Service Improvement deals with continuous
delivery of quality service to customers. This volume
covers the areas in Service Reporting, Service
Measurement and Service Level Management.
Delivery of product or services is not enough, quality of service is most important towards business success.