An organization working under a computerized environment should have an update as to the management of their IT resources.  The IT Infrastructure Library (ITIL®) is the standard framework of the best IT practices. As technology grows, there is a need for more development.  ITIL® version 2 gave focused on the process cycle.  This ITIL® v2 was refresh that gave rise to ITIL® v3.  ITIL® v3 placed focus on service life cycle, establishing importance to business value rather than in the execution processes. 

ITIL® v3 core volumes are:

1.  Service Strategy deals with identification as to the
     type of services to be marketed based on the needs of
     internal or external customers. This volume covers areas
     in Service Portfolio Management and Financial Management. 2.  Service Design deals on how the strategy should take place
     through creation of a design document to cover aspects that
     require support.  This volume covers areas in Availability
     Management, Capacity Management, Continuity
     Management and Security Management. 3.  Service Transition deals with the implementation of the
     strategy and the creation of a product service or
     modification of an existing service. This volume covers
     areas in Change Management, Release Management,
     Configuration Management and Service Knowledge
     Management. 4.  Service Operation deals with activities necessary in the
      service and maintenance of operations.  Ensuring that
      requirements as defined in the Service Level Agreements
      are met.  This volume covers areas in Incident Management,
      Problem Management and Request Fulfillment. 5.   Continual Service Improvement deals with continuous
      delivery of quality service to customers.  This volume
      covers the areas in Service Reporting, Service
       Measurement and Service Level Management.

Delivery of product or services is not enough, quality of service is most important towards business success.

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