/* Font Definitions */ @font-face {font-family:”Cambria Math”; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:1; mso-generic-font-family:roman; mso-font-format:other; mso-font-pitch:variable; mso-font-signature:0 0 0 0 0 0;} @font-face {font-family:”Lucida Grande”; mso-font-charset:0; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:50331648 0 0 0 1 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:””; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:”Times New Roman”,”serif”; mso-fareast-font-family:”Times New Roman”; mso-fareast-language:EN-US;} a:link, span.MsoHyperlink {mso-style-unhide:no; color:blue; text-decoration:underline; text-underline:single;} a:visited, span.MsoHyperlinkFollowed {mso-style-noshow:yes; mso-style-priority:99; color:purple; mso-themecolor:followedhyperlink; text-decoration:underline; text-underline:single;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page Section1 {size:612.0pt 792.0pt; margin:72.0pt 90.0pt 72.0pt 90.0pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} –>


With the impending ITIL® v3 Intermediate programs about to be launched, some of our trainers have had access to the pilot exams. So today – I thought I would enlighten you on the format of these exams:


Firstly – it is still a multiple choice exam… but only 8 questions…

You have 90 min to complete.   Yes, 90min… if you do the math… that’s about 11min per question… sounds easy, right???


Wrong… the new exams are scenario based questions with a ranked answer format (ie 1 answer worth 5 marks, one worth 3, one 1 and a distracter/very wrong answer).


So in essence, you complete a 3 or 4 day program and pass or fail comes down to 8 questions.  (though really, these 8 questions will really test your overall knowledge of each module.)


And to really confuse you… in order to pass, you need to get a minimum of 4 correct answers and a combined score of 26/40 (65%) or if you get 75% or better, you will pass with a “Distinction”.




If you want to read the full review from our trainers.. goto




From where I see it – I believe this approach to be a good thing.  Afterall, ITIL® Framework is just that – a framework – not a prescriptive right/wrong dogma…..

Till next time Cheers from the ITIL® Australia Team at The Art of Service


Categories: News

Related Posts



  This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…



Read online and subscribe to Predictive Analytics Email Updates HERE You can have a say in which analytics you need in which timeframe: simply add your (anonymous) need to the list at https://theartofservice.com/predictive-analytics-topics-reports-urgency and we Read more…



  This Storage Technologies report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. This predictive analytics evaluates 36 storage-related Read more…