ITIL V3 Introduction And Overview : This book is good to understand what ITIL is. Came with the text and online course. I read the text and found some challenges to understand since I’m new in ITIL but once is visited the online course I got better understanding of what I read before. Thanks for providing Online course as well! Tried to read this book and visited the online course gave me all I need to understand the basic of ITIL v3. Really suggesting to buy this if you want to go for Foundation Certification.
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