ITIL V3 Practitioner Certification : Passed my ITIL Foundations certification exam with flying colors. I read the book watched the online course then reviewed the book before taking the test. I have tried a couple other options that really didnt click but The Art of Service made sense of ITIL. There are some grammatical errors in the book but nothing major.
Michael Lopez (Los Angeles CA USA)
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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