ITIL V3 Service : I ordered the ITIL Foundation Complete Certification kit expecting a rather large standard book – given the price. When the less than two hundred page study guide arrived however I started going through it and was very pleasantly surprised. Not only did it give me an excellent summary of ITIL material as a prep for certification but allowed me to access the ITIL Foundations online material as well – a feature I neglected to notice when searching Amazon for a suitable book. The online component alone was worth the price of this book with multiple self paced modules per ITIL lifecycle plus summaries and practice exams on top of that. With the previous study I had done I was able to use this book to walk through each lifecycle stage again after viewing the self paced modules and pass my certification exam (with an 87%). I have recommended it to several colleagues and do so again here.
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