As there are growing numbers of ITIL® users, a number of processes and practices need to be updated.  There were intensive changes made that needed upgrading of the ITIL® version (2000) to version 3 (2007).  A change of focus was adapted.  ITIL® version 2 was focused on operations set of processes while the ITIL® version 3 is focused on the management practices and guidance.

One of the obvious changes was the change of its name from "The IT Infrastructure Library" to "ITIL® Service Management Practices".  The change presented ITIL®’s development, necessitating a broader coverage.  The approach in version 3 is value based and business centered.

The new vision of a "service lifecycle format" led to the re-organization and re-publication of the entire set volumes of ITIL®.  The set of volumes consists of the following:

1.  Service Strategy covers the strategic management
     approaches relative to IT Service Management.  It
     deals with strategic analysis, planning, positioning,
     and implementation of service models, strategies,
     and strategic objectives.
2.  Service Design converts the strategic plans and
     objectives into a design.  It provides specifications
     as to how service transitions and operations should
     be executed.
3.  Service Transition offer guides on the service design
     and implementation.  It ensures that the service is
    delivered based on intended strategy and the
    operation is performing efficiently and effectively.
4.  Service Operation covers guide on the day-to-day
     production life of the service management.
5.  Continual Service Improvement covers guide on
     measuring the service performance of services, its
     service life cycle, and ideas for improvements to
     assure that services are providing maximum benefit.
6.  These are supported by complementary titles,
      addressing the application of the generic core
      guidelines in specific markets/technological contexts.

These are core guides designed in a logical way that revolves the ITIL® service life cycle. 

Categories: News

Related Posts

News

ITIL PREDICTIVE ANALYTICS REPORT

  This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…

News

Cybersecurity PREDICTIVE ANALYTICS REPORT

Read online and subscribe to Predictive Analytics Email Updates HERE You can have a say in which analytics you need in which timeframe: simply add your (anonymous) need to the list at https://theartofservice.com/predictive-analytics-topics-reports-urgency and we Read more…

News

Storage Technologies PREDICTIVE ANALYTICS REPORT

  This Storage Technologies report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. This predictive analytics evaluates 36 storage-related Read more…