ITIL V3 Training Online : Hello I purchased this study book to help me organising my ITIL certification study. The book is very concise and it follows each of the certificaiton topics. The online course is a valuable add to the study guide. The questions made easey to evaluate my knowledge and prepare for the exam. I feel now confident in taking the ITIL exam. @the book form amazon arrived in a timely manner Regards Adrian
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