Dear << insert audience here, for example, Customer, IT Staff, Marketing Dept etc >> Information Technology Release Management In order to improve the IT Services and ensure that they are aligned with the needs of the organisation, we have made several changes to our services, namely the process of how we will be releasing software and associated hardware. What is the purpose of the Release Management? Insert your definition, use the ITIL one if you feel this adequately represents your organisation. We have defined the Goal for Release Management as follows: << INSERT YOUR GOAL FOR THE Release Management HERE >> What are the benefits to you? You will be kept informed about releases at all times Release will be more structured resulting in fewer disruptions to the business Training program instituted with releases to ensure business and support staff can use the new service Better customer focus when dealing with the IT department How will the Release Management work? << In this section provide a brief description of release management.
Include such things as Release Schedules and posting of release schedules, how to book training, how physical software and hardware will be stored or any other aspect that you will be implementing. >>
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