Save time, empower your teams and effectively upgrade your processes with access to this practical Knowledge Management for Customer Self-Service Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Knowledge Management for Customer Self-Service related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Knowledge Management for Customer Self-Service specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Knowledge Management for Customer Self-Service Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 637 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Knowledge Management for Customer Self-Service improvements can be made.
Examples; 10 of the 637 standard requirements:
- What does Knowledge Management for Customer Self-Service success mean to the stakeholders?
- Risk events: what are the things that could go wrong?
- Why should we adopt a Knowledge Management for Customer Self-Service framework?
- How can we incorporate support to ensure safe and effective use of Knowledge Management for Customer Self-Service into the services that we provide?
- What are the types and number of measures to use?
- What are your key performance measures or indicators and in-process measures for the control and improvement of your Knowledge Management for Customer Self-Service processes?
- How will the day-to-day responsibilities for monitoring and continual improvement be transferred from the improvement team to the process owner?
- In what way can we redefine the criteria of choice clients have in our category in our favor?
- Is data collection planned and executed?
- How will you know that you have improved?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Knowledge Management for Customer Self-Service book in PDF containing 637 requirements, which criteria correspond to the criteria in…
Your Knowledge Management for Customer Self-Service self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Knowledge Management for Customer Self-Service Self-Assessment and Scorecard you will develop a clear picture of which Knowledge Management for Customer Self-Service areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Knowledge Management for Customer Self-Service Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Knowledge Management for Customer Self-Service projects with the 62 implementation resources:
- 62 step-by-step Knowledge Management for Customer Self-Service Project Management Form Templates covering over 6000 Knowledge Management for Customer Self-Service project requirements and success criteria:
Examples; 10 of the check box criteria:
- Cost Management Plan: Is a PMO (Knowledge Management for Customer Self-Service project Management Office) in place and provide oversight to the Knowledge Management for Customer Self-Service project?
- Stakeholder Management Plan: What are the procedures and processes to be followed for purchases, including approval and authorisation requirements?
- Activity Duration Estimates: Is earned value analysis completed to assess Knowledge Management for Customer Self-Service project performance?
- Team Directory: Process Decisions: Do invoice amounts match accepted work in place?
- Stakeholder Analysis Matrix: Whats the stakeholders mandate, whats their mission?
- Responsibility Assignment Matrix: What tool can show you individual and group allocations?
- Quality Audit: How does the organization know that its staff support services planning and management systems are appropriately effective and constructive?
- Probability and Impact Matrix: How solid is the Knowledge Management for Customer Self-Service projection of competitive reaction?
- Assumption and Constraint Log: Does a documented Knowledge Management for Customer Self-Service project organizational policy & plan (i.e. governance model) exist?
- Quality Audit: How does the organization know that its information technology system is serving its needs as effectively and constructively as is appropriate?
Step-by-step and complete Knowledge Management for Customer Self-Service Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Knowledge Management for Customer Self-Service project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Knowledge Management for Customer Self-Service project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Knowledge Management for Customer Self-Service project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Knowledge Management for Customer Self-Service project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Knowledge Management for Customer Self-Service project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Knowledge Management for Customer Self-Service project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Knowledge Management for Customer Self-Service project with this in-depth Knowledge Management for Customer Self-Service Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Knowledge Management for Customer Self-Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Knowledge Management for Customer Self-Service and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Knowledge Management for Customer Self-Service investments work better.
This Knowledge Management for Customer Self-Service All-Inclusive Toolkit enables You to be that person:
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.