Learn ITIL : This book has everything you need and more to pass the ITIL Foundation exam. Having no starting knowledge of ITIL I read the book then immediately sat and passed the exam. Definitely reccomended.
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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