oing over the core volumes of the ITIL® v3 may be tedious for those who are not so much into reading other than it is also heavy. Others prefer handy materials when studying and make things simple if summarized.
ITIL® poster has been developed to aid in understanding the IT service management without necessarily having to stuck one’s head on reading volumes of book. ITIL® poster presents a clear overview of the ITIL® structure and the processes. It provides the individual process areas, structure, maturity levels and capability levels of ITIL®. It should provide a graphical map showing the practical linkage Service Delivery and Service Support processes. The normal size of an ITIL® poster is A3 in size and is double sided laminated map. ITIL® poster is not only an aid for those learning or understanding ITIL®, but it also allows others in the organization to become aware of the types of management in the IT service. It provides readers the chance to see how IT service management works in an organization and serve as point of reference too for those who fails to trace back or recall some of the ITIL® concepts.
ITIL® poster can be customized based on the organization’s objective. An ITIL® Process map maybe use showing the IT service management flow. This process map serves as an awareness campaign to employees as well as to customers. ITIL® poster, most of all reminds the organization of the framework that it should apply in the keeping the IT service excellent.