Financial Management for IT Services Total Cost of Ownership possible by identifying all service delivery components.
Database backups, housekeeping Configuration Management Database …holds information about Configuration Items (CIs) CIs can be the traditional elements (hardware, software); but also contracts, procedures, plans, policy statements, etc.
In fact you can define a CI as anything in the IT infrastructure that you ‘care’ enough that you want to be able to control it and have information about it.
The CMDB can be a collection of information to form a logical database.
Most organizations do use the introduction of the process to look to consolidate into a single system.
Many software vendors will offer you ITIL ® The most common compliant solutions in this area.
metric or measurement for Facing difficulty about the Configuration what to define as a CI? audit is “number of Look to Change non-conforming Management.
Look to should be made to CIs.
Change Management as a potential related process area.
Verification & Audit er e u s th d in En d d rde an co e r re D B om so M st al C Cu ails t de Control Planning Identification Status Accounting Server 1 Server 2 PABX — Keyboard Mouse Keyboard Mouse Keyboard Mouse Fax The libraries mentioned here fall into two principle categories.
The Definitive Software Library and the Definitive Hardware Store An ‘audit’ is a physical check of Configuration Items (CIs) against records in the CMDB.
Verification takes place when a release contents are verified against the build specifications.
This flow chart prepared by The Art of Service as a representative example.
Errors and Omissions Excepted Important note: Internationally recognized flowchart symbols are used when their use is unambiguous ITIL is a Registered Trade Mark of the Office of Government Commerce, in the United Kingdom
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