There has been much debate as to exactly how many processes exist within Version 3 of ITIL®®. Questions asked include:
- What exactly constitutes a process?
- Shouldn’t some processes be defined as functions?
- Why has x process been left out?
In developing this material, we have based our definitions of processes and functions and where they fit on the guidance provided by the ITIL®® Foundation syllabus by EXIN International. Figure 3.B demonstrates the processes and functions of ITIL®® in relation to the 5 Service Lifecycle Phases. It also demonstrates the increased scope now covered by ITIL®® Version 3.
- The Service Lifecycle phases (and ITIL®® books) are shown through the arrows at the bottom
- The concepts in light shading are the ITIL®® V3 processes covered within the program
- The concepts in dark shading are Functions
- Processes that are not covered by the current ITIL® V3 Foundation syllabus (currently 4.2), will be referenced where necessary for understanding.