Establish that your organization provides leadership in planning and managing computer operations and production support, systems and database administration, Network Operations, security, applications maintenance and support, telecommunications, PC/ desktop support, and the customer service center.

More Uses of the Network Operations Toolkit:

  • Audit: customarily and regularly provides high level technical support and solutions to customers, end users, help desk, and internal network staff.
  • Be accountable for working under legal processes to engage in duties related to technical investigative support and/or computer Network Operations.
  • Methodize: partnership with the Network Operations team, for definition, refinement, monitoring and implementation (via proper designs) of the expected by business network SLAs and KPIs.
  • Initiate: monitor infrastructure traffic and performance while maintaining a high level of customer satisfaction by providing services fully compliant with the service level agreements (SLA) and minimizing impact on customer service.
  • Be accountable for working knowledge in network troubleshooting and break fix, hardware installation, server rack management and Data Center structured cabling.
  • Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget.
  • Analyze, design, develop, prototype, implement and enhance software in order to meet current and future customer business requirements.
  • Systematize: proactive incident management by troubleshooting application issues by diagnosing, resolving faults and providing regular updates to the internal process owners.
  • Develop: design financial and productivity monitoring system using productivity and workforce management tools, market data, emr and telephony system measures.
  • Control: design, configure, monitor, maintain, manage and optimize local and wide area network and networking equipment for optimal performance, maximum availability, minimal maintenance, and reasonable costs.
  • Coordinate with Network Operations to track and record upgrades and changes to central office equipment and physical plant routing.
  • Coordinate with construction, installation, electrical, and cabling contractors on infrastructure upgrade projects and ensure work meets quality and documentation standards.
  • Oversee the staff and ensure adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with your mission, vision, and values.
  • Help automate and streamline your operations and processes by building and maintaining tools for deployment, monitoring and operations.
  • Oversee the design, implementation, and support of large scale networks, network routing, switches, and inter related networking and security technologies.
  • Ensure your organization complies; remains aware of technological advances in the field and able to identify areas of use in your organization, especially with cloud based initiatives.
  • Warrant that your organization provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
  • Assure your design complies; impacts the technology sub function by strategic influence and by exercising control over resources, budget management and planning; accountable for end results.
  • Analyze, recommend, and evaluate new hardware, software, and communications products for network compatibility and applicability.
  • Ensure you realize; lead internal IT services providing general network and hardware services, user help desk, internal and remote system support, and all other aspects of data security and Network Operations.
  • Perform in depth operational, troubleshooting, and administrative duties for a diverse portfolio of network and communication technologies.
  • Confirm your organization complies; sets strategic direction for the team, manage headcount, and have responsibility to maintain a stable, efficient, and reliable environment.
  • Be accountable for configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems.
  • Provide network engineering knowledge and skills to support everyday Network Operations, integration/installation and test and evaluation activities.
  • Improve operational success for end user services help desk, Network Operations, systems administration, enterprise collaboration tools, IT cloud infrastructure.
  • Identify and implement strategic programs for clients operations departments, and develop ways to assess, measure, and improve operational performance.
  • Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities.
  • Ensure operations teams run effectively and safely while appropriately balancing between quality, SLA compliance, efficiency and costs.
  • Govern: monitor and stay abreast of new technological, legal and operational changes that affect the activities and work processes associated with the various projects.
  • Coordinate: research and prepare lists of clients and circuit routing information used by Network Operations for maintenance outage notifications.

 

Categories: Articles