The primary objectives of Service Strategy are to:

  • Design, develop and implement service management as a strategic asset and to assist growth of the organization
  • Develop the IT organization’s capability to manage the costs and risks associated with their service portfolios
  • Define, review and update the strategic objectives of the IT organization.

By achieving these objectives it will ensure that the IT organization has a clear understanding of how it can better support business growth, efficiency improvements or other strategies that wish to be realized.

KEY ROLE: To stop and think about WHY something has to be done, before thinking HOW.

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