ITIL® “Infra-Culture”


I’ve been thinking…. ITIL® has a very clear definition on what IT infrastructure means:

“ all of the hardware, software, networks, facilities, etc that are required to develop, test, deliver,

 monitor, control or support IT services”.


If this is the case, then maybe we should adopt a new term, “ITIL® Infraculture” – meaning: all the attitudes, beliefs, knowledge that are developed and learnt within an IT organization in relation to ITIL®.”


If you take a closer look at it, this exists now – those who have been “ITIL®ized” already converse in ITIL® terms, jargon and concepts.  This in turn has helped to develop their attitudes and norms about ITIL®.  Which in turn,  has formed a culture – an ITIL® “Infra culture”….


Makes sense to me – anyone else have an opinion?


Please feel free to email on [email protected]


Till next time Cheers from the ITIL® Australia Team at The Art of Service



I recently had  a participant in my ITIL® Foundation course who is literally the entire IT Dept for his organization… yes I know that “one man bands” are not unusual, but what is is these champions keen to understand ITIL® and how they can single handedly find ways to implement this Framework…. Not and easy feat…. 

At the end of the course I asked him what were the most important aspects that he will take away with him.. and try to implement…

His responses focused on developing a greater understanding with the business – and forging this Business and IT working together concept.  He said his greatest challenge will be “changing” the way the business managers’ perceptions of the value of IT services and how they can contribute more efficiently to the business… instead of just seeing it as running a network… and a few pc’s…

So his first steps imply a start… very much at the Service Strategy level.    He also talked about trying to clearly negotiate the service solutions so as to remove ambiguity etc…

As I pondered this –  this seemed like an excellent starting point , as opposed to trying to set up incident, or a service desk approach.

I am keen to follow his ITIL® journey to see how he goes.

Hats off to this one man band!

Till next time Cheers from the ITIL® Australia Team at The Art of Service



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