Ensure that all systems implementations/changes take into account any operational impact and work with the teams concerned to appropriately integrate with your organizations systems.

More Uses of the Order Management Toolkit:

  • Contribute business insight, product management skills, and best practices to a team where design, strategy, product management, and engineering collaborate closely.
  • Optimize sales and operational efficiency through innovative thinking, process improvement and system enhancements and best practice sharing.
  • Evaluate: implement extensive coordination between business groups and the IT delivery teams working on internal IT projects in areas like Order Management, eCommerce, Point of Sale etc.
  • Formulate: interface with strategic sourcing to exchange information regarding current supply issues from raw material constraints and demand changes in order to effectively plan production.
  • Be accountable for using a variety of data gathering techniques, you work to detect insider trading and any strategies organizations or individuals use to gain an unfair advantage.
  • Develop relationships with cross functional teams as finance, merchandise ops, allocation, planning, marketing, customer service and supply chain.
  • Assure your organization takes initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external customers.
  • Establish that your business uses a maintenance management computer software system (Facility Center) for timekeeping, purchasing, work Order Management and reporting.
  • Collaborate with business units on monthly piloting with regards to sales and returns, understanding any supply constraints, managing allocation for any short stock situations.
  • Assure your corporation complies; customers receive innovative and sustainable solutions that safeguard the environment, protect people and keep organizations compliant.
  • Foster a work environment that promotes mutual respect of all colleagues and creates an environment focused on a dual bottom line.
  • Support and resolve administrative activities by maintaining communication flow and serving as a liaison between field and operations personnel.
  • Manage work with the Operations team to manage inventory and ensure orders are placed on time to support forecasted demand, maintain healthy inventory levels, and support growth.
  • Collaborate with corporate teams in transportation, inventory management, production scheduling, and other supply chain and support teams.
  • Help shape the entire software development process, from requirements and design review through the implementation of a new product, applying Agile development methodologies.
  • Drive process improvement and implement best practices across your organization in relations to Order Management and provisioning.
  • Guide: proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
  • Perform functional and gap assessment, gather requirements and process mapping, prepare functional specifications to meet organization requirements, configure the application.
  • Manage work with customer supply chain, transportation, replenishment and planning teams to ensure seamless execution and Order Management.
  • Help prevent and/or minimize recurring individual or team processing errors by analyzing trends and implementing feedback from coaches and managers.
  • Prepare and distribute standard and customized internal and customer reports; and understand Customer Order Management policies, procedures and metrics.
  • Perform quantitative and qualitative analysis where necessary to support process design leading to optimal efficiency and improvements.
  • Manage, enhance, and/or maintain catalog, product listings, merchandising, pricing, inventory turn, payment, Order Management, and post sales customer support.
  • Develop and manage effective customer relationships focused on improving KPIs and customer scorecards while minimizing chargebacks utilizing root cause and corrective action plans.
  • Be accountable for supporting the customer Order Management team with non customer facing administrative and support tasks as processing customer orders, compiling export/shipping.
  • Align B2B customer service and warehouse teams to execute on operational plans with special focus on accuracy, on time performance, and margins goals.
  • Create procedures to execute customer interface and vendor programs to support the interface requirements in customer sales, Order Management, shipping.
  • Ensure you gain; lead the day to day process of ensuring successful partnerships milestone adherence, change Order Management, quality assurance, cost control, etc.
  • Perform manual monitoring for rules that cannot be systematically programmed into the system through a review of various ancillary reports/system.

 

Categories: Articles