Overview Of ITIL : The book is all you need to pass the exam. No class course for 1000 Euros needed! It is clearly structured and you quickly realize what is important to remember. A nice addition is the elearning platform where you can exercise for the test and where you can access flash presentations that are explaining the content of the book. I can fully recommend the book!
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With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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