I was talking to a friend the other day who works in a large organization with a  fairly large IT department.  He recanted how one business department was resistant to investing in IT Service Continuity management – they did not think the investment was worth the risk.


To prove the necessity, a Business Impact analysis was done, as was a CRAMM, and they even went as far as recovery plans.  The business opted for the cheapest option, much ti the disbelief of the IT Dep’t.


Of course, we all know what happened next…. Disaster – the floor above had a water pipe burst, and it managed to leak into the data centre and blew all power, and damaged major servers. – It took 2 weeks to recover – as per option selected (because it would never happen to them, right????)


My friend remembers the mixed feelings he had that day – both frustration due to the work he had to do, and smugness – at proving that cheapest is not always the best…




Is it worth the risk?


Till next time Cheers from the ITIL® Australia Team at The Art of Service




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