In an effort to promote IT Service Management, ITIL® & ISO 20000 to
our valued readers and clients, The Art Of Service has started to
publish podcasts, in conjunction with whitepapers and case studies.
I’ll be the first to admit I didn’t know a great deal about podcasts
let alone how to make them, so let me outline what I’ve found.
This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…